You do not get the retractable one you see in video. And pole is broken
I'm so sorry to hear that the dog gate was not the one that matched the pictures and that it had a broken pole with it! How can I make this problem better? I can open a dispute with the seller and proceed however you would like me to.
You have a few different options that you can choose from:
-Return Goods – this means that you want to return the item and apply for a full refund. You may have to pay the shipping fee(s).
-Refund Only – this means that either you did not receive the item and you’re applying for a full refund or you did receive the item and you want a partial refund (without having to send the item back).
-2 years Standard manufacturer warranty for your cover, if any item that is different from how it is described or that has manufacturing defeats. We could activate this warranty if you would like.
Brian from Stardust-Hut.com